Student is having a problem submitting their Online Summative Assessment, how do I assist them?
In order for a student to successfully submit their OSA, they would need to follow these four steps:
Step 1 – In order to initiate the submission process, the student must click on the green submit button. If the submit button is greyed out or a red circle appears when hovering over the submit button, the student will need to refresh the page and then click on the submit button.
Step 2 – After clicking “Submit” the student will receive the first popup which prompts them to acknowledge that they are about to submit their OSA and that no changes can be made after submitting. The student needs to click on “OK” after reading this popup
Step 3 – The student will then be presented with the second popup which requires the student to confirm that they are ready to leave the site. The student needs to click on “Leave” for their OSA to be submitted. If a student clicks on “cancel” this will grey out the submit button and the student will have to start the submission process from step 1 again.
Step 4 – Upon a successful submission the student will be presented with a popup that confirms their OSA has been submitted and they are encouraged to download the receipt